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Below we summarize the general state of our urbanization after the storm.
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Below you can find a summary table regarding the situation of each of the affected garages. The status of each is shown in red if it is not accessible or has no service, in yellow when it is in the process of repair and green when it is accessible or in service.
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After several steps and a meeting held on site with the Mayor, the councilor of public services and municipal technicians, the Town Hall of San Javier managing the household items damaged by the flood that the owners deposit and communities are collecting at the entrances of the garages affected.
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This public service means a saving for the communities, although only a period of time will be active, still undetermined. Therefore, please, when your garage appears as ACCESSIBLE in the summary table above, attend your storage room as soon as possible, following the instructions of the employees present in the area and those of your home insurance.
If you want to throw belongings from your storage room, please deposit them next to the garage entrance. The Community will withdraw them to the collection area for the Town Hall.
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We understand that cleaning out your storeroom can be difficult and time-consuming, however, we kindly ask that owners continue to do so and remove unwanted items from the garages and leave them to one side of the street without blocking any parking, roads or entrances/exits.
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We, unfortunately, must remind owners that due to fire risk prevention and general health & safety, items can not be left in parking spaces, therefore we kindly ask owners to store any wanted items in their properties which also reduces the risk of any possible theft or further damage.
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We thank the promoter for having made one of their plots available to the Communities and the Town Hall for the temporary deposit of this waste.
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For the time being, DO NOT TURN ON YOUR STORAGE ROOM LIGHT, it will probably still be wet and could cause a power cut of the lighting of the entire garage. Please, DO NOT DEPOSIT BELONGINGS IN THE BINS. Thank you.
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The majority of containers are already operational. CESPA continues working on the repair of damaged containers.
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If the container closest to your house is one of those that are not yet operational, please:
- Deposit your household trash in the nearest underground container.
- Do not deposit your household trash in debris skips.
Do not deposit damaged goods in underground containers, Please left them in in the garage entrance.
Now more than ever, we must all collaborate in maintaining the healthiness of our urbanization. Thank you.
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After the removal of most of the mud and debris of the roads and passageways, this morning they began cleaning the high pressured equipment.
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Unfortunately, a week after, there are still some damaged vehicles in the middle of C / Cantil, which makes it difficult and even avoid the removal of mud in some areas and the passage of machinery.
After trying unsuccessfully to contact their owners, SECURITY has already given notice to the Local Police to remove them from the street.
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In case your vehicle has suffered serious damage that avoid mobility, please URGENTLY ask your car insurance to remove it and allow cleaning of the streets. Thank you for your collaboration and consideration with your neighbors.
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Most of the lifts in garages affected have been damaged and can not operate. The maintenance company have been carrying out inspections throughout the weekend and organizing the repairs wish will take place as soon as the water is removed.
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Please click on the below buttons to view the current state of the lifts:
*Please note the reports are in SPANISH, therefore please bear in mind the following:
- Where you see the word "PARADO", this means the lift is NOT working.
- Where you see the words "ASCENSOR EN MARCHA", this means the lift is operational and working.
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Currently there is no Global TV service in many homes in the urbanization. Most TV installations are submerged in flooded garages. When the emergency units and maintenance companies manage to drain all the water, the A2Z company will check all the devices and organize the necessary repairs to restore the service.
There is the same problem with internet and telephone services.
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Throughout the last week, technicians from VIGILANT have been inspecting and repairing damaged system parts.
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The EUCC has doubled the number of security staff to reinforce both Resort entrances and patrol the garages.
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SECURITY lost the telephone land line. If you need to contact them, please use the following telephone number that they have made available: 626 12 64 67
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The pool maintenance companies continue with the cleaning of the mud inside them.
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CLEANING OF COMMUNITIES´ AREAS
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The companies responsible for cleaning buildings will have to work to remove all dirt and mud over the next days and maybe weeks. They will do their best to leave everything as clean as it was before the rains.
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INSURANCE CLAIMS. IMPORTANT NEWS!
New informative letter by CONSORCIO
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The most important!!
We understand that you could have damage to your home. That is why from Resortalia we would like to send you a message of calm and tranquility. We know it's difficult when you could be dealing with a leak in your home, lift not working, the flooded garage, etc. However, we have been working since Friday when the rain started and we continue to work hard so that all the incidents are resolved.
Below we would like to guide you how you should proceed in the event that the storm has caused damage to your home, car or storage locker:
PROPERTY:
If you have damp, water leakages, or rainfall damage in your apartment, it is essential that you do one of the following to report your problem:
- Send an e-mail to roda@resortalia.com We would need you to send as many pictures as possible and a description in writing of the situation. Also, the details of your key holder if you have one.
- Come to the office: Please remember that our office hours are from Monday to Friday from 9.00am to 2.00pm.
- Contact us via telephone: Please remember that our telephone number is (0034) 968 10 47 10 from Monday to Friday from 9.00am to 2.00pm.
Once you report the issue, we will open a file with the insurance company.
IMPORTANT, PLEASE NOTE: Due to the number of incidents reported to insurance companies these past days due to the rain, there may be a delay in the expert´s visit corresponding to your home. At the moment it is impossible for us to know the deadlines and times for any visits, so we will be in contact with each resident who reports an incident in order to keep you informed.
VEHICLES:
If your vehicle has been affected by torrential water or is parked in a flooded garage, you must report it to the company with which you have contracted your car insurance.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. According to the statement issued yesterday by the CONSORCIO, there is no deadline to request compensation. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.
INSURANCE COMPENSATION CONSORTIUM contact details:
- TEL:0034 952 367 042 and 900 222 665
- Web: www.consorseguros.es
PLEASE USE THE LINK BUTTON BELOW TO GO DIRECTLY.
Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:
- Vehicle Insurance Policy #.
- Insurance Company.
- Personal information of the insured.
- Personal information of the caller, and the insured person.
- Day of occurrence of the incident (Friday 13/09/2019).
- Bank Account Number (with IBAN number).
- Make, model and license plate of the car.
- Current location of the vehicle (street, garage)
- Exact address where the vehicle is located.
- If you have taken your vehicle to a garage, you must provide the exact name and address of the garage.
STORAGE ROOM:
If your storeroom has been affected, you will have to follow the same procedure as that of the vehicle, if it has been affected by torrential water and / or items inside are damaged, you must report it to your personal private home insurance company.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. According to the statement issued yesterday by the CONSORCIO, there is no deadline to request compensation. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.
INSURANCE COMPENSATION CONSORTIUM contact details:
- TEL:0034 952 367 042 and 900 222 665
- Web: www.consorseguros.es
PLEASE USE THE LINK BUTTONS BELOW TO GO DIRECTLY.
Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:
- Policy number of your Home Insurance.
- Insurance Company.
- Personal information of the insured.
- Personal data of the caller, if not the insured.
- Day of occurrence of the incident (Friday 13/09/2019).
- Bank Account Number (with IBAN number)
- Exact address where the store is located.
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Last but not least, we would like to thank the security staff and maintenance companies for the huge effort they have done facing all the water problems, emergencies, phone calls, etc during the last few days.
We will keep you informed of the situation in future communications.
We apologise for any inconvenience this situation may cause you and thank you all for your patience.
Kind regards,
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