IMPORTANT: FLOODS IN RODA GOLF Nº11
Below we summarize the general state of our urbanization after the storm.
STOREROOM CLEAN - NEW UPDATE!
Below you will find the instructions from the Boards of Directors of  each of the different Communities regarding the removal of private belongings and the cleaning of mud from storerooms:

Please click and open the PDF document for your Community to see the corresponding procedure.
For the rest of the affected communities (7N) the established protocol is maintained for the moment:
"If you want to throw away belongings from your storage room, please deposit them next to and outside the garage entrance. The Community will take the waste to the collection area for the Town Council to remove."

We kindly ask all owners who have tenants or visitors in their property to forward this information to their tenants, guests and agencies as soon as possible.

Thanks for your cooperation.
NEW! - COM.P5
COM.P1
COM.P2-4
COM.P6-8
COM.P12
NEW! - COM.P11
NEW! - COM.P20
For the time being, DO NOT TURN ON YOUR STORAGE ROOM LIGHT, it will probably still be wet and could cause a power cut of the lighting of the entire garage. Please, DO NOT DEPOSIT BELONGINGS IN THE BINS. Thank you.
After several steps and a meeting held on site with the Mayor, the councilor of public services and municipal technicians, the Town Hall of San Javier managing the household items damaged by the flood that the owners deposit and communities are collecting at the entrances of the garages affected.
We thank the promoter for having made one of their plots available to the Communities and the Town Hall for the temporary deposit of this waste.
We are currently posting this information on the EUCC website so that not only Owners has this information readily available, but so that any resident in Roda Golf has access to this information. 
If you have visitors or tenants in your property please let them know about the web page.
By clicking on the below button you will find the latest published update regarding the floods in Roda Golf. 
EUCC WEB - FLOOD INFORMATION
GARBAGE BINS
The majority of containers are already operational. CESPA continues working on the repair of damaged containers.
If the container closest to your house is one of those that are not yet operational, please:
  • Deposit your household trash in the nearest underground container.
  • Do not deposit your household trash in debris skips.
Do not deposit damaged goods in underground containers, Please left them in in the garage entrance.
Now more than ever, we must all collaborate in maintaining the healthiness of our urbanization. Thank you.
LIFTS
Most of the lifts in garages affected have been damaged and can not operate. The maintenance company have been carrying out inspections throughout the weekend and organizing the repairs wish will take place as soon as the water is removed.
Please click on the below buttons to view the current state of the lifts:

*Please note the reports are in SPANISH, therefore please bear in mind the following:
  •  Where you see the word "PARADO", this means the lift is NOT working.
  • Where you see the words "ASCENSOR EN MARCHA", this means the lift is operational and working. 
COM.P11
COM.P12
COM.P21
COM.P20
COM.P16
TELECOMS
Currently there is no Global TV service in many homes in the urbanization. Most TV installations are submerged in flooded garages. When the emergency units and maintenance companies manage to drain all the water, the A2Z company will check all the devices and organize the necessary repairs to restore the service.
There is the same problem with internet and telephone services.
Phase I: (C / Darsena and Avd. Del Mar)

Blocks 1 to 18 are working.

Blocks 22 and 23. have service but temporary, they may suffer service cuts.

Blocks 19 to 34 have no service at all.
Cable modem Internet TV service has been restored in the blocks:

19, 20, 21, 24, 25, 26, 27, 29, 30 and 31.

Villas from 1 to 6, have service but temporary, they may suffer service cuts.

Townhouses from 1 to 77. They have the service restored normally,

Phase II: (C / Cantil and Avd. Del Mar)

Blocks from 35 to 60, - at the moment it has no service.

Townhouses from 78 to 158. - At the moment it has no service.

Villas from 16 to 27. - At the moment it has no service.

Phase III A: (C / Bergantín roda and Avd. Del golf)

Blocks 61 to 78. Correct operation.

Villas from 30 to 52. Correct operation.

Semi-detached from 152 to 183. correct operation.


Phase III B: (C / Baluma and Avd. Del golf)

Blocks 79 to 89. Correct operation.

Blocks 90 to 92. They have service, they may suffer service cuts.

Villas from 58 to 76. Correct operation.

Townhouses from 184 to 218. correct operation.

Phase IV: (C / Bergantin and Avd. Del golf)

.Villas from 77 to 107. Correct operation.


In case of punctual failure please contact A2Z:
Tel: (+34) 968 012 099

As soon as we have updated the progress in the repairs we will let you know.
SECURITY
Throughout the past weeks, technicians from VIGILANT have been inspecting and repairing damaged system parts. 
SECURITY lost the telephone land line. If you need to contact them, please use the following telephone number that they have made available: 626 12 64 67
POOLS
The pool maintenance companies continue with the cleaning of the mud inside them.
Although an improvement in the appearance of the water will be progressively observed over the next few days, please do not use them until they are no longer cordoned off since they are being subjected to a high degree of chlorination for recovery.
CLEANING OF COMMUNITIES´ AREAS
The companies responsible for cleaning buildings will have to work to remove all dirt and mud over the next days and maybe weeks. They will do their best to leave everything as clean as it was before the rains.
INSURANCE CLAIMS. IMPORTANT NEWS!

New EMAIL CONTACT for the CONSORCIO
The most important!! 

We understand that you could have damage to your home. That is why from Resortalia we would like to send you a message of calm and tranquility. We know it's difficult when you could be dealing with a leak in your home, lift not working, the flooded garage, etc. However, we have been working since Friday when the rain started and we continue to work hard so that all the incidents are resolved.
Below we would like to guide you how you should proceed in the event that the storm has caused damage to your home, car or storage locker:

PROPERTY:
If you have damp, water leakages, or rainfall damage in your apartment, it is essential that you do one of the following to report your problem:
  
  • Send an e-mail to roda@resortalia.com We would need you to send as many pictures as possible and a description in writing of the situation. Also, the details of your key holder if you have one. 
  • Come to the office: Please remember that our office hours are from Monday to Friday from 9.00am to 2.00pm. 
  • Contact us via telephone: Please remember that our telephone number is (0034) 968 10 47 10 from Monday to Friday from 9.00am to 2.00pm.

Once you report the issue,  we will open a file with the insurance company.


IMPORTANT, PLEASE NOTE: Due to the number of incidents reported to insurance companies these past days due to the rain, there may be a delay in the expert´s visit corresponding to your home. At the moment it is impossible for us to know the deadlines and times for any visits, so we will be in contact with each resident who reports an incident in order to keep you informed.

VEHICLES:
If your vehicle has been affected by torrential water or is parked in a flooded garage, you must report it to the company with which you have contracted your car insurance.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. According to the statement issued yesterday by the CONSORCIO, there is no deadline to request compensation. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

INSURANCE COMPENSATION CONSORTIUM contact details: PLEASE USE THE LINK BUTTON BELOW TO GO DIRECTLY. 

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:
  •  Vehicle Insurance Policy #.
  • Insurance Company.
  •  Personal information of the insured.
  •  Personal information of the caller, and the insured person.
  •  Day of occurrence of the incident (Friday 13/09/2019).
  •  Bank Account Number (with IBAN number).
  •  Make, model and license plate of the car.
  •  Current location of the vehicle (street, garage)
  •  Exact address where the vehicle is located.
  •  If you have taken your vehicle to a garage, you must provide the exact name and address of the garage.

STORAGE ROOM:
If your storeroom has been affected, you will have to follow the same procedure as that of the vehicle, if it has been affected by torrential water and / or items inside are damaged, you must report it to your personal private home insurance company.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. According to the statement issued yesterday by the CONSORCIO, there is no deadline to request compensation. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

INSURANCE COMPENSATION CONSORTIUM contact details: PLEASE USE THE LINK BUTTONS BELOW TO GO DIRECTLY. 

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:
  •  Policy number of your Home Insurance.
  •  Insurance Company.
  •  Personal information of the insured.
  •  Personal data of the caller, if not the insured.
  •  Day of occurrence of the incident (Friday 13/09/2019).
  •  Bank Account Number (with IBAN number)
  • Exact address where the store is located.
Letter from CONSORCIO 17/09/2019
Last but not least, we would like to thank the security staff and maintenance companies for the huge effort they have done facing all the water problems, emergencies, phone calls, etc during the last few days.

We will keep you informed of the situation in future communications.

We apologise for any inconvenience this situation may cause you and thank you all for your patience.

Kind regards, 
Este mensaje ha sido enviado a su e-mail por un sistema automático. Por favor no
responda a este e-mail directamente. 

Para contactar con Resortalia puede hacerlo en:
 roda@resortalia.com

¿Desea modificar la manera en que recibe estos correos?
Actualice sus preferencias o dese de baja de esta lista


Nos importa.
RESORTALIA WEB