IMPORTANT: WATER SUPPLY, FLOODED GARAGES

Posted by Resortalia & filed under Events.

 

 

                HIDROGEA

The water company has already reconnected the water supply this evening.

They inform that there could be further cuts during the night and the following morning.

 

           FLOODED GARAGES

Below you can find the updated summary table regarding the situation of each of the affected garages. The status of each is shown in red if it is not accessible or has no service, in yellow when it is in process of repair and green when it is accessible or in service.

Please SPEAK TO SECURITY AND MAINTENANCE STAFF before accessing the garage.

If you storage room has been affected, we recommend that you follow the instructions of your Home Insurance. Moving wet items is quite difficult because of their increased weight, so DO NOT RUSH.

If you have the urgent need to remove belongings from your storage room, please deposit them at the entrance to the garage and follow the instructions of Security and maintenance staff. For the time being, DO NOT TURN ON YOUR STORAGE ROOM LIGHT, it will probably still be wet and could cause a power cut of the lighting of the entire garage. Please, DO NOT DEPOSIT BELONGINGS IN THE BINS. Thank you.

 

           INSURANCE CLAIMS

 

The most important!!

 

We understand that you could have damage to your home. That is why from Resortalia we would like to send you a message of calm and tranquility. We know it’s difficult when you could be dealing with a leak in your home, lift not working, the flooded garage, etc. However we have been working since Friday when the rain started and we continue to work hard so that all the incidents are resolved.

Below we would like to guide you how you should proceed in the event that the storm has caused damage to your home, car or storage locker:

 

PROPERTY:

If you have damp, water leakages, or rainfall damage in your apartment, it is essential that you do one of the following to report your problem:

 

  • Send an e-mail to roda@resortalia.com We would need you to send as many pictures as possible and a description in writing of the situation. Also, the details of your key holder if you have one.
  • Come to the office: Please remember that our office hours are from Monday to Friday from 9.00am to 2.00pm.
  • Contact us via telephone: Please remember that our telephone number is (0034) 968 10 47 10 from Monday to Friday from 9.00am to 2.00pm.

 

Once you report the issue,  we will open a file with the insurance company.

 

IMPORTANT, PLEASE NOTE: Due to the number of incidents reported to insurance companies these past days due to the rain, there may be a delay in the expert´s visit corresponding to your home. At the moment it is impossible for us to know the deadlines and times for any visits, so we will be in contact with each resident who reports an incident in order to keep you informed.

 

VEHICLES:

If your vehicle has been affected by torrential water or is parked in a flooded garage, you must report it to the company with which you have contracted your car insurance.

Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.

If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

 

INSURANCE COMPENSATION CONSORTIUM contact details:

  • TEL:0034 952 367 042
  • Web: www.consorseguros.es

 

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:

  • Vehicle Insurance Policy #.
  • Insurance Company.
  • Personal information of tHe insured.
  • Personal information of the caller, and insured person.
  • Day of occurrence of the incident (Sunday 18/12/2016).
  • Bank Account Number (with IBAN number).
  • Make, model and license plate of the car.
  • Current location of the vehicle (street, garage)
  • Exact address where the vehicle is located.
  • If you have taken your vehicle to a garage, you must provide the exact name and address of the garage.

 

STORAGE ROOM:

If your store room has been affected, you will have to follow the same proceedure as that of the vehicle, if it has been affected by torrential water and / or itmes inside are damaged, you must report it to your personal private home insurance company.

Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.

If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

 

INSURANCE COMPENSATION CONSORTIUM contact details:

  • TEL:0034 952 367 042
  • Web: www.consorseguros.es

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:

  • Policy number of your Home Insurance.
  • Insurance Company.
  • Personal information of the insured.
  • Personal data of the caller, if not the insured.
  • Day of occurrence of the incident (Sunday 18/12/2016).
  • Bank Account Number (with IBAN number).
  • Exact address where the store is located.

 

                RESORTALIA

 

Due to the situation created over the last few days caused by the heavy rain in Roda Golf, we have decided not to take the traditional Christmas Holidays this year and to open for owners during next week to support them with any problem caused by the rain.

 

Therefore our offices and telephones will be open from Tuesday 27/12/16 (Monday is Bank Holidays), until Friday from 9am – 2pm for Customer Service.

 

                SECURITY

 

The checkpoint still has communications cut off. If you need to contact them, please use the following number available:

TEL: 626 12 64 67

                TOWN HALL COMMUNICATION

If you have been affected by the storm, San Javier Town Council asks you to complete the following form. The purpose of the Council with this campaign is the preparation of a list of those affected and obtaining the declaration of San Javier as a Catastrophic Zone.

 

The form is posted in the EUCC wed page: www.euccrodagolf.com

 

At the moment the City does not know if the affected will receive some type of compensation in the event that San Javier is declared as a Catastrophe Zone, but they encourage all those affected to sign up just in case.

Regardless of this campaign, the Council reminds everyone affected that they must report claims to their insurance company.

 

We have also left printed forms in the SECURITY POSITION of the main entrance. Once completed the form, you can deliver it personally at the City Council or send it to the following email address: afectadosriada@sanjavier.es

 

If you need more information about this please call 638 100 111 or go to the Town Hall office, located on the first floor of the Town Hall open from 09:00 to 14:00 and from 16:00 to 20:00.

 

 

Last but not least, we would like to thank the security staff and maintenance companies for the huge effort they have done facing all the water problems, emergencies, phone calls, etc during the last 5 days.

 

We will keep you informed of the situation in future communications.

 

We apologise for any inconvenience this situation may cause you and thank you all for your patience.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Para contactar con Resortalia puede hacerlo en:

roda@resortalia.com

 

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